Refunds & Cancellations
Every request is different. Our policy is designed to be fair to clients while recognizing work already completed, time reserved and commitments made on their behalf.
Our Approach
Starrality Network provides personalized services, coordination and access. Because work may begin shortly after approval—and may involve specialists, suppliers or outside providers—refund eligibility depends on what has begun, what has been completed and what has already been committed.
If you cancel before Starrality has started work or made a non-recoverable commitment, the amount paid to Starrality for that service will be refunded.
The Policy
These terms apply unless a proposal, booking confirmation or service agreement gives you different terms for a particular request.
You may cancel for a full refund of the amount paid to Starrality, provided work has not begun and Starrality has not made a non-cancellable or non-refundable commitment for your request.
Submitting a complimentary request does not create a charge and therefore does not require a refund.
You may still ask to cancel. Starrality will review the request and, where appropriate, refund the unearned portion of fees paid to Starrality after deducting completed work, time already performed and costs or commitments properly incurred for your request.
Fees attributable to work already performed are not refundable merely because the request is later cancelled or the client decides not to proceed.
Completed services and delivered work are generally non-refundable. If you believe the service materially differs from the approved scope, contact us promptly. Where reasonably possible, Starrality may first correct, complete or re-perform the affected portion before determining whether another remedy is appropriate.
If Starrality cannot provide an approved service and cancels it, we will refund the amount paid to Starrality for the portion not provided. Amounts already paid to third parties remain governed by those providers’ terms and recoverability.
By Request Type
Once supplier research, outreach, quote collection or negotiation begins, the portion of the fee covering that work is earned. Product orders, samples, manufacturing, shipping, customs and supplier payments are separate and subject to the applicable provider’s terms.
Travel, mobility, event access, appointments, reservations and experiences may carry provider-specific deadlines, deposits or final-sale terms. Those terms will be shared when available and control the third-party portion of the booking.
Strategy, design, development, media, public relations and other project work may be divided into phases or milestones. Approved and completed phases are not refundable. Work not yet begun may be eligible for cancellation under the terms above.
Please cancel or reschedule as early as possible. Late cancellations, missed appointments and reserved specialist time may be non-refundable when the specialist’s policy or the confirmed terms require it.
A proposal or confirmation will identify whether a deposit reserves capacity, funds initial work or is refundable. Retainers are applied as stated in the engagement terms. Any unused refundable balance will be handled according to those terms.
Payments made to suppliers, venues, carriers, stylists, manufacturers, platforms or other providers are subject to their own cancellation and refund rules. Starrality cannot promise a refund that an outside provider does not authorize or return.
A Starrality Commitment
Before paid work begins, we aim to present the scope, applicable Starrality fees and known third-party terms for approval. If a request changes in a way that materially affects price or scope, we will seek approval before proceeding with the changed work.
Requesting a Cancellation or Refund
Send your request as soon as possible. Cancellation is not effective until received by Starrality. We will review the status of the work, any third-party commitments and the terms confirmed for your request.
support@starralitynetwork.com