Refunds & Cancellations

This policy applies to service fees paid directly to Starrality Network unless different terms are stated in a proposal, order confirmation or written service agreement. Where service-specific terms conflict with this page, the service-specific terms will control to the extent permitted by law.

A cancellation request submitted within 24 hours of purchase may qualify for a full refund of the Starrality Network service fee when work has not begun and no third-party commitment has been authorized or incurred.

If you request that work begin immediately, this voluntary cancellation window ends when performance begins. This provision does not limit any cancellation right provided by applicable law.

Service fees compensate Starrality Network for professional time, reserved capacity and work performed. Once research, planning, strategy, design, outreach, communication or another agreed service has commenced, the portion of the fee attributable to work commenced or completed is not refundable, except where required by law.

For milestone-based engagements, payments for completed or active milestones are nonrefundable. Future milestones that have not begun may be cancelled and will not be charged unless the applicable agreement provides otherwise.

The Venture Access first-stage fee covers specialist-led product-sourcing services. Once supplier research, manufacturer outreach or another included activity has begun, the first-stage service fee is nonrefundable, except where required by law.

Product costs, samples, manufacturing, inventory, packaging, shipping, customs, duties, taxes and other supplier or third-party charges are separate from the Venture Access service fee.

Experience-planning fees become nonrefundable once planning services have commenced, except where required by law. Reservations, tickets, dining, accommodations, transportation, travel and provider charges are separate and remain subject to the applicable provider’s cancellation and refund terms.

A cancellation request submitted to Starrality Network does not cancel a third-party reservation until cancellation has been confirmed by the applicable provider.

Third-party products and services are governed by the policies of the supplier, venue, carrier, hotel, restaurant, ticketing platform or other provider. Starrality Network cannot guarantee that a third party will approve a cancellation, credit or refund.

When a provider issues an eligible refund to Starrality Network for a cost paid on the client’s behalf, the corresponding amount will be returned to the client after the provider’s funds have been received and reconciled, less any amount that cannot lawfully or contractually be recovered.

Requests to change scope, timing, location, participants or approved arrangements are considered according to the status of the service and provider availability. Additional professional fees or third-party costs may apply. No amendment or rescheduling request is confirmed until written confirmation is issued.

If Starrality Network determines that it cannot provide an agreed service, the client will be notified and may be eligible for a refund of the service-fee portion attributable to work not performed. This does not create responsibility for amounts retained by third-party providers under their own terms.

Approved refunds are issued to the original payment method whenever available. Processing time depends on the payment provider and the client’s financial institution. After a refund is issued, receipt may take up to 10 business days.

Starrality Network will provide written confirmation when a refund has been issued.

Use the form on this page or contact Client Services. Include the name and email associated with the purchase, the order or request number, the service purchased and the reason for the inquiry.

A request is not cancelled and a refund is not approved until written confirmation is issued by Starrality Network. Do not submit complete payment-card or banking information.

Nothing in this policy excludes, restricts or modifies a consumer right or remedy that cannot lawfully be excluded. If applicable law provides greater protection than this policy, the legally required protection will apply.